Exceptional customer experience is key to our success

Genuine business relationships helps us know our customers very well and we’re proud to have hundreds of happy customers, up and down the UK, from leading brands to local SMEs.

Exceeding expectations is embedded in our culture. Our customers know they can trust us and our services from start to end.

We deliver on our promises.

Customer First

A core part of our commitment to exceptional customer journeys is adopting a “customer first” principle. By building alignment and closeness to our customers we define a clear aspiration and common purpose. By quantifying what matters to our customers, we shape and optimise seamless end-to-end customer experiences.

CUSTOMER INSIGHT

Our committed account management team will develop an in-depth understanding of your organisation, so we can provide suitable advice and recommendations.

ACCOUNT MANAGEMENT

UKOS Account Managers are involved right from the beginning and remain your point of contact month in, month out assuring you of dedicated account ownership of your organisation’s needs and a rigorous approach to continuous improvement.

EASY ORDERING

Harnessing the latest technology makes a big difference to the cost of doing business – that’s why our dedicated web team continually invest in new technologies and methods to make it as easy as possible for you to do business.

DELIVERIES

We excel when it comes to specialist requirements. Should you need desktop delivery or any other bespoke solutions we’ll be delighted to accommodate. Our team follow up on all first time customer deliveries as a matter of course.

REGULAR REVIEWS

Our extensive reporting ability provides data on costs, delivery times and quotation turnaround. These items are discussed in meetings between internal and external account teams prior to customer reviews.

STAFF REVIEW

The performance of key accounts form a large part of our monthly, individual staff reviews. We assess any areas of concern and discuss methods of improvement at this point. This may entail training or in some cases additional resources.

HAPPINESS INDEX

With permission, every 6 months or year, we will survey customer personnel who have used us during that period and we use this to assess our real-life performance on the account.

QUOTATIONS

On a regular basis we aim to follow up all unconverted quotations in a polite and discreet manner. As well as the useful feedback we can also report on responses to help flag account leakage or uncompetitive pricing on our part.

Endorsements

Connect

Follow and connect with UKOS below:

South: 01442 288300
North: 01565 650231

Contact

Testimonials

“We have purchased our office supplies from UKOS for over two years. Our Business Account Manager is first class as is all the service we receive, from the UKOS Customer Service Team to the Delivery Driver. Quality products, competitive pricing and a real focus on reducing environmental impacts (at no cost to us) which is refreshing to see. I am very happy to recommend UKOS.”

Mark Maynard, Branch Sales Director, Lorica Insurance Brokers
“Thank you so much for your kind hospitality. It is such a pleasure doing business with a company like yours. I hope that we can develop additional opportunities.”

Andy James, Head of Facilities Management, Stowe School
“Since partnering with UKOS the college has made substantial cost savings on its stationery spend while at the same time implementing greatly improved robust business processes that have contributed enormously to producing these savings but have also enhanced internal customer satisfaction. UKOS have and continue to support us all the way and I would have no hesitation in recommending them to others who wish to have a first class service from their stationery provider.”

Paul Dolman, Assistant Director for Technology and Innovation, Birmingham Metropolitan College
“Galliford Try Group are a £1.6bn National construction company. We have contracted with UKOS, for the provision of office products, since 2005. During that time UKOS have successfully tendered 3 times competing with all major UK contract stationers. Not only do we find UKOS highly competitive, they also deliver an exceptional level of Service and Account Management. We are a diverse business and UKOS provide a bespoke and flexible service with a can do attitude.”

Simon Stone, Divisional Procurement Manager, Galliford Try
“We have been relying on UKOS to supply the high standard of service and competitive prices they promised at the start and have found them true to their word on every count. We receive an excellent service from the first point of contact, through our account manager and, when it has been sought, from senior level management within their organisation. On top of this we have been able to make significant savings in our stationery spend. I therefore, have no hesitation in recommending UKOS to other companies”.

Terry Hyslop, Building Manager, Clarins (UK) Ltd
“We have used UKOS for the last six years and the service has been excellent.”

Ian Sidgwick, Group Purchasing Director, The Jockey Club
“One reason for choosing UKOS, apart from the competitive pricing, was the feeling that I would be in safe and capable hands.”

Jack Harding, Savoy Hotel
“Lymm High School have found UKOS to give excellent customer service. All advisers are knowledgeable and are always very helpful. They provide us with prompt and accurate deliveries with most deliveries being delivered next day. Prices are very competitive and they usually match or beat other stationery suppliers. They offer a huge range of not only stationery but furniture, cleaning products in fact most things that an educational establishment require. Aftercare customer service is excellent, we would not hesitate to recommend UKOS to any other establishment”.

Sue Hill, Finance / Retail Assistant, Lymm High School
“UKOS have been a supplier of ours since February 2013, initially we made our choice to change based on stationery prices, and that we prefer to use local suppliers where possible. UKOS now supply all furniture, (including a recent complete office refurbishment) and all branded promotional products for the various companies under our umbrella. Product range, account management, and service is excellent”.

Joan Collins, Office Co-Ordinator, de Poel
“UKOS deliver a prompt, friendly and efficient service with their ‘one stop’ range of office supplies, furniture and technology. The perfect recipe for a professional relationship that no business should be without.”

Helen Burditt, PA to Directors, NRS Healthcare